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Frequently Asked Questions
Answer1: Conversational AI includes chatbots, virtual assistants, and various AI applications that can understand, interpret, and respond to natural language inputs.
Answer2: Conversational AI is a broader category that includes chatbots along with virtual assistants and other AI-generated applications.
Answer3: AI chatbots utilize advanced technology to understand and respond to natural language, whereas rule-based chatbots rely on predefined rules and keywords.
Answer4: Conversational AI enables computer programs to comprehend, interpret, and provide responses to human language inputs.
Answer5: No, while AI chatbots are a type of Conversational AI, not all chatbots are equipped with Conversational AI technology.
Answer6: Rule-based chatbots utilize simple rules and decision trees to understand and reply to user inputs.
Answer7: Rule-based chatbots have more restricted capabilities compared to AI chatbots since they depend on specific keywords and phrases to trigger predefined responses.
Answer9:
There is a three step process to providing your company data to the bot.
1. Preparing the source data that will be manually done by one of Sagely.chat’s data analysts once they have an understanding of your business and what your objectives are. While this process is often automated by bulk chatbot providers it is like producing a training manual for someone who is going to represent your company and there is a very good return on this effort.
2. Convert this data into a form that can be easily accessed and understood by the chatbot, this process is automated and done by the artificial intelligence model.
3. The third step is designing how the chatbot will respond to the questions the user poses is the prompt engineering. One of our prompt engineers will design a system for how the bot will respond based on your objectives for the Sagely.chat bot.
Answer10: There are several objective we can give the bot. Examples are:
1. Answer FAQs about your company
2. Encourage users to fill in a form
3. Encourage users to buy online
4. Present a specific view on a topic or product
5. Handle a customer satisfaction landing page
6. Handle technical queries on product information
7. Many others
When you have your initial consultation with your Sagely.chat business analyst you can discuss your objectives and how likely it is that an AI bot will be able to achieve this.
Answer11: There are almost daily improvements in Artificial Intelligence and the ability to handle tasks previously reserved for humans.
A chatbot is a specific application that good for customer facing applications.
If you would like a free consultation on other applications for Artificial Intelligence, you can book one with the makers of Sagely.chat.
For now, because of the high demand these appointments are only available as an upgrade to existing chatbot clients.
Answer12: Your setup, Sagely.chat bot training and parameters will be kept dormant on the server for year after you cancel so that you can pick up again any time. After that they will be archived to free up server resources.
Answer13: No, each chatbot runs in its own silo with its own data, personality and prompt engineering?
Answer14: Yes, you will have several dials that you can control. You will be able to tailor the Sagely.chat bot to your brand's character. This will be a feature of your initial consultation and you will be assisted by a Sagely.chat expert.
Answer15: It is possible to automate the setup for simple sites and create a version of a bot that has little or no human intervention and this is okay for some uses.
Our focus is on users that understand the value of having a front facing representative for their company that is properly trained on their data, has a tailored personality that represents their brand and has optimised prompt engineering by an expert.
Anyone who has any doubt at all about the value of this approach is not ready for a Sagely.chat bot.
Answer16: Currently Sagely.chat are using the OpenAI suite of models to deliver these services.
OpenAI does not use queries sent to its API to train its models.
It only uses data from its free ChatGPT service as training. Your data will stay your data.